HOW DO I RESCHEDULE A JOB?
Navigate to the ‘my jobs’ tab from the drop down menu, select the pencil icon to edit the project start date, end date, location and description.Read More
HOW LONG WILL MY REFUND TAKE?
Refunds will be paid back within 2-5 days from the approval of a refund claim.Read More
WHAT SHOULD I DO IF THE STUDENT ISNT RESPONDING TO MY MESSAGES?
We would suggest that you wait at least 24-48 hours for a response from the student. When they reply you can continue to complete the job on the specified date or you could reschedule if the timings no longer work for either of you. If they do not respond then please get in touch with…Read More
HOW DO I CANCEL A JOB?
Select the job you wish to cancel and at the bottom of the screen select the cancel job option. Continue to follow the cancellation process, and this will remove you your job from the list once Udrafter has confirmed that the reason for cancelling is appropriate.Read More
WHAT SHOULD I DO IF A STUDENT CANCELS?
We are really sorry if this has happened to you and sometimes it will happen due to unforeseen circumstance. If the student cancels or does not show up then inform them that you are cancelling the job via the messaging function. Select the job you would like cancelled and then choose the cancel job option…Read More
WHAT IF THE STUDENT IS THE REASON FOR THE CANCELLATION?
Unfortunately, this scenario may arise from time to time. If the student decides they can no longer complete work prior to the job starting, then a job poster must cancel the job via the cancel job button. From here you will be able to submit the reason for cancellation and follow the cancellation process. You…Read More
I HAVE RECEIVED A CANCELLATION NOTIFICATION WHAT SHOULD I DO?
If a job poster cancels a job you will be notified of the cancellation. You will be able to view the reason for the job being cancelled.Read More
I DONT AGREE WITH THE CANCELLATION REASON WHAT SHOULD I DO?
If you do not agree with the cancellation reason you can raise a dispute or get in touch with Udrafter Support (firstname.lastname@example.org) where we will be able to investigate the situation further.Read More